POLICY ON PRODUCT RETURNS
If you wish to return an item or bundle, please see our policies below. We strive to make every purchase experience at Morgane & Co. positive and memorable, but if the products you choose fall below your expectations, we understand and will do our best to accommodate you through refund or exchange. We do reserve the right to apply the clearly stated policies below to ensure integrity and fairness to our customers, our suppliers, and our team. Shipping fees are not refundable.
If you have any questions, please reach out to us at 450-424-6336, or email us at [email protected], and it will be our pleasure to assist you.
RETURNS – PERSONAL CARE, SKIN CARE, MAKEUP AND HAIR CARE
We accept returns on personal care, skin care, makeup and hair care merchandise provided the products are unopened and in the original condition of purchase. For safety and hygiene reasons, the product seal cannot be broken. Any opened items unfortunately cannot be returned. Please contact us at 450-424-6336 or via email at [email protected] within 10 days of purchase.
All return shipping costs to be paid by the purchaser. COD returns declined.
Please allow 15 business days from reception of the package at Morgane & Co. for your refund to be processed and your money returned.
RETURNS – ALLERGIC REACTIONS
Your health and safety are our priority. Please advise us immediately of any allergic reactions at [email protected] or at 450-424-6336.
All product information listed on the Morgane & Co. website has been provided directly and for informative purposes by the product manufacturer. Please suspend use immediately of any product that causes irritation or other adverse reactions, and if necessary, seek medical advice.
We reserve the right to request photos or medical confirmation of the reaction, and the container must be reasonably close to full (three-quarters of the product remaining) to receive a refund. Please contact us within 10 days of the transaction.
Please allow 15 business days from reception of the package at Morgane & Co. for your refund to be processed and your money returned.
RETURNS - Candles, diffusers, and other lifestyle products
Products must be unopened and remain sealed, the products must be in their original packaging, and any plastic wrap must remain intact and undamaged. Please contact us either by telephone (450-424-6336) or via email at [email protected] within 10 days of the initial transaction. All return shipping costs paid by purchaser, COD returns declined.
Please allow 15 business days from reception of the package at Morgane & Co. for your refund to be processed and your money returned.
RETURNS – Bundles & Combinations
Bundles must be returned intact, complete and undamaged, and the plastic wrap and any other packaging must all remain unopened. Individual items that compose the bundle item cannot be returned alone. Please contact us either by telephone (450-424-6336) or via email at [email protected] within 10 days of the initial transaction. Shipping costs paid by purchaser, COD returns declined.
Please allow 15 business days from reception of the package at Morgane & Co. for your refund to be processed and your money returned.
SHIPPING
Free, secure shipping on all orders of $100 and more (sales taxes not included). Shipping fee of $9.95 applied to all orders under $100.
Signature required upon delivery to ensure your purchase is safely delivered to you without prolonged exposure to extreme seasonal temperatures.
Orders are normally processed and shipped within 48 hours if placed before noon. If order is placed after noon, please allow an extra full day for delivery.
Upon pick-up from our location, your order can be tracked through Canada Post. Please check your mailbox regularly for delivery notices and notifications.
EXCHANGES
Provided the products are unopened, in the original condition of purchase, and the packaging is unopened, they may be returned or exchanged for in-store or online credit within ten days of purchase. Please contact us at [email protected] or at 450-424-6336 to arrange the best solution.